FAQ

Our permanent jewelry is crafted from high-quality materials such as sterling silver, 14k gold filled, and precious gemstones to ensure durability and elegance. Gemstones do vary by nature, and do not always look the same. Some of our charms and/or connectors are made from cubic zirconia or other imitation materials, and are not actual gemstones. Due to the higher price point of 14k gold, and the lower demand for Rose Gold, we do not keep these metals stocked, however we can take custom orders for 14k gold or rose gold chains and charms / connectors with a non-refundable retainer. Please note: We will never offer gold plated jewelry, as it is known to tarnish quickly and not sustain the test of time.

You can clean your permanent jewelry at home by using mild soap and warm water. Gently scrub the jewelry with a soft brush, rinse thoroughly, and pat dry with a clean cloth. Avoid harsh chemicals and abrasive cleaners to maintain the shine and quality of your jewelry. See / download our Care Instructions below:

Most permanent jewelry lacks a clasp, and hence cannot be taken off as easily as traditional jewelry. However, it can be removed if necessary, by cutting the jump ring with wire cutters, small (sharp) scissors, or a sharp pair of nail clippers, ideally at the weld site. While permanent jewelry is designed to be long-lasting and durable, it is not indestructible and may require occasional maintenance to retain its original beauty and quality. Proper care and cleaning can help prolong the lifespan of your permanent jewelry. Lifestyle plays a big role in the longevity of your permanent jewelry.

Permanent jewelry is generally TSA safe, but it's recommended to check with the Transportation Security Administration (TSA) guidelines for specific regulations on jewelry items before traveling. Avoid wearing excessive metal jewelry to expedite the security screening process.

Permanent jewelry will unfortunately need to be removed if you will be having an MRI or surgery. If this is the case, however, no problem! So long as the piece is properly removed (we'd be happy to do this for you!), we will re-weld it back on at no cost once you're ready for it again.

Yes! Permanent jewelry is a great gift, and we'd be happy to prepare a gift certificate for you. We can write one out in person, or these can be mailed out as well.

At the time of your appointment, we will custom fit the piece of your choice to your desired location and make sure that you're happy with it before welding. Our metals do stretch slightly, however this is accounted for during the fitting. If it were to get snagged, it may stretch more. If you decide after the fact that you'd like a tighter fit, we can make adjustments (there may be a cost associated with this option), however if you're wanting a looser fit, a new piece would need to be purchased. Scrap metal from an old piece can be repurposed to a different (smaller) location (i.e. a necklace to an anklet or bracelet), or can be turned into earrings for a minimal fee.

Payments can be made with cash, check, Apple Pay, Google Pay, any major credit card, or a gift card. Contact information is gathered at the time of purchase in case a payment fails. Please note, there is a $40 insufficient funds fee for bounced checks.

Yes, we do offer 14k gold jewelry on special order. Because this is a more expensive metal, it's not something we keep on hand. If you'd like a piece made of 14k gold, let's connect and find a special piece for you! This will require a non-refundable retainer prior to ordering.

Yes, we do offer rose gold jewelry on special order. Because this is a less requested metal, it's not something we keep on hand. If you'd like a piece made of rose gold, let's connect and find a special piece for you! This will require a non-refundable retainer prior to ordering.

Sterling silver and gold filled jewelry are generally considered hypoallergenic for most people, but they can sometimes cause reactions in individuals with very sensitive skin or specific metal allergies. STERLING SILVER: Pure silver itself is hypoallergenic, but sterling silver is an alloy, typically 92.5% silver and 7.5% other metals, often copper. Being silver is too soft to use in jewelry, it uses an alloy metal for strength and durability. Copper is the most common metal used in sterling silver, because it too is hypoallergenic. Therefore, for most people, sterling silver is safe and unlikely to cause irritation. However, some people with sensitive skin may react to the small amounts of copper or other metals in sterling silver. Unna Jewelry Co only buys 92.5% (or often seen as .925) sterling silver products, that contain 92.5% pure silver. GOLD FILLED: Gold filled jewelry has a thick layer of real gold mechanically bonded to a base metal, usually brass. This gold layer is much thicker than gold plating, making gold filled jewelry more durable and resistant to tarnishing. It's usually well tolerated and hypoallergenic for most people, though those with extreme sensitivity to base metals like brass may experience irritation. For the highest hypoallergenic properties, pure metals like 14K or higher karat gold, titanium and platinum tend to be the safest choices. Unna Jewelry Co always has sterling silver and gold filled jewelry on hand, and can also take special orders for 14k gold or rose gold options.

Rhodium is a rare, silver-white metal in the platinum family, known for it's brilliant reflective finish and durability. It is primarily used as a plating for jewelry, especially on white gold and silver, to enhance shine and prevent tarnishing. Rhodium plating also offers an extra layer of protection, making jewelry more scratch-resistant and hypoallergenic. Due to it's rarity and high cost, rhodium is usually only applied as a thin layer, rather than being used as a solid metal in jewelry. The plating can wear off over time, especially on pieces that experience heavy wear, but it can be reapplied as needed to maintain the jewelry's appearance. Unna Jewelry Co is unable to reapply rhodium at this time and would recommend an established jeweler.

Unfortunately, there are may laws and regulations around child jewelry and Unna Jewelry Co has decided not to apply jewelry on anyone under the age of 13. Anyone between the ages of 13 and 18 will need a parent present, who will need to sign the authorization. 18 years and older can sign for themselves, with no parent present.